Privacy Policy
MPRL Foods (“Traffic Treat”), a company having its registered office at Noida plot no 116 Sector 8 Noida U.P., is the owner of the brand Traffic Treat App and web based platform ‘traffictreat.com’ and mobile application ‘’ (collectively, the “Platform”).
The ‘Company’ is a licensee of the brand Traffic Treat and the Platform, and is responsible for operating and managing the Platform under the license. You can access the complete Company details here.
This privacy policy (Privacy Policy) describes the policies and procedures applicable to the collection, use, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Policy
"We", "Us", or "Our" refers to any of the Company or Traffic Treat or both of them, wherever context so require and the terms “You”, “Your”, “Yourself” or “User” refer to user of the Platform. We value the trust You place in Us. That is why, We maintain
reasonable security standards for securing the transactions and Your information.
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic, or digital signature by Us and has been published in accordance
with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the privacy policy and terms of use on the Platform. Please read the Privacy Policy carefully prior to using or registering on the Platform
or accessing any material, information or availing any Services through the Platform.
This Privacy Policy specifies the manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by Us. This Privacy Policy does not apply to information that You provide
to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that You access or use in connection with the Services offered on the Platform. By visiting the Platform or setting up/creating an user account (Account)
on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information (defined below) in accordance
with this Privacy Policy. Further, in case You are under the age of 18 years, You
(i) accept and acknowledge that You are accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Policy on Your
behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal guardian and have their express permission to use the Services.
We may update this Privacy Policy in order to comply with the regulatory or administrative requirements. If We make any significant changes to this Privacy Policy, We will endeavour to provide You with reasonable notice of such changes, such
as via prominent notice on the Platform or any other communication channels on record. To the extent permitted under applicable law, Your continued use of the Services after We publish or send a notice about the changes to this Privacy Policy shall
constitute Your consent to the updated Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of use available on the Platform (“Terms”) and shall be read harmoniously and in conjunction with the Terms. All capitalised terms
used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.
Collection of Information: We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without
registering an Account on the Platform. However, to avail certain Services on the Platform, You are required to set up an Account on the Platform. This Privacy Policy applies to information(s), as mentioned below and collected about You:
a: Personal Information: You may provide certain information to Us voluntarily while registering on the Platform for availing Services including but not limited to Your complete name, mobile number, email id, car name , car model, car color,
car number, address details, and any other information voluntarily provided through the Platform (“Personal Information”). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect,
use, store, transfer, deal with and share such details in compliance with applicable laws and this Privacy Policy.
b: Transactional Information: If You choose to avail the Services through the Platform, We will also collect and store information about Your transactions, including transaction status, order history, number of transactions, details and Your
behaviour or preferences on the Platform. All transactional information gathered by Us shall be stored on servers, log files and any other storage system owned by any of Us or by third parties.
c: Location based information: When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location. The information You provide
will be used to provide You with location-based Services including but not limited to search results and other personalized content. If You permit the Platform to access Your location through the permission system used by Your device operating system,
the precise location of Your device when the Platform is running in the foreground or background may be collected. You can withdraw Your consent at any time by disabling the location tracking functions on Your device. However, this may affect Your
experience of certain functionalities on the Platform. The primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the Platform. The information collected allows Us to provide the Services and/or features
on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, We collect the above-mentioned Personal Information from You that We consider necessary for
achieving this purpose. Wherever possible, while providing the information to Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option to not provide the Personal Information to Us through the Platform
by choosing to not use a particular Service or feature being provided on the Platform, which requires You to provide such information. We may automatically track certain information about You based upon Your behaviour on the Platform. We use this
information to do internal research on Your demographics, interests, and behaviour to better understand, protect and prove service to You. This information is compiled and analyzed by Us on an aggregated basis and not individually, in a manner that
does not specifically identify You. Your Personal Information and other information for such duration as may be required for the purposes specified hereunder and will be used only in accordance with this Privacy Policy.
Use of information: We use the information, for the following:
a: to provide and improve the Services on the Platform that you Request;
b: for internal business purposes and services, including without limitation, warehousing services, delivery services, IT support services, and data analysis services;
c: to resolve disputes, administer our service and diagnose/troubleshoot technical problems;
d: to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users;
e: to design and improve the products and Services and customer relationship management processes;
f: to collect money from You in relation to the Services,
g: to inform You about online and offline offers, product, services and updates;
h: to customize your experience on the platform or share marketing material with You;
i: to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform;
j: to enforce and inform about Our Terms;
k: to process and fulfill Your request for Services or respond to Your comments, and queries on the Platform;
l: to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the Services;
m: to allow Our service providers, business partners and/or associates to present customized messages to You;
n: to communicate important notices or changes in the Services, use of the Platform and the Terms/policies which govern the relationship between You and the Company and/or traffic treat, as applicable;
o: to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws;
p: to carry out Our obligations and enforce Our rights arising from any contract entered into between You and Us; and
q: to carry out research with relevant partners.
Sharing of Information
Third Party Service Providers:
We may disclose Your Personal Information to third party vendors, delivery partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide Services through
the Platform and are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which We disclose it to them and maintain the same level of data protection that is adhered to by Us. This disclosure
may be required, for instance, to provide You access to the Services and process payments including validation of Your Payment Details, to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing and investigating
fraudulent or illegal activities related to the Services. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage Your payment-related information. We
do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.
c: Sharing of information with third party for operation of the Platform: In the event the license agreement is terminated or the territory of the license is modified or limited in any manner, We may share any or all Your Personal Information
(including Sensitive Personal Information, if any) and Non-Personal Information with the incoming licensee continuity of smooth operation of the Platform and seamless user experience.
2: Security Precautions and Measures:
The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance
with applicable laws. Further, whenever You change or access Your Account on the Platform or any information relating to it, the use of a secure server is offered. It is further clarified that You have and so long as You access and/or use the Platform
(directly or indirectly) the obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to
Your Personal Information. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (a)immediately notify Us of any unauthorized
use of Your Account information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
You may be held liable for losses incurred by any of Us or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. Hence, we cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure
or that unauthorized third parties will never be able to defeat the security measures taken by Us or Our third-party service providers. We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized
third-party access, or other causes beyond Our control. You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information for Your Account with anyone. We have undertaken
reasonable measures to protect Your rights of privacy with respect to Your usage of thePlatform and the Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who
are not subject to Our control. Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible for:
a: any security breaches on third-party websites or applications or for any actions of third-parties that receive Your Personal Information; or
b: any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. For this Privacy Policy, a “Force Majeure Event” shall mean any event that is beyond Our reasonable control
and shall include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions,unforeseeable governmental restrictions
or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.
3: Retention of Your Personal Information:
We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. When You request us to delete Your information, we
will honour the said request, but we may retain certain information about you for the purposes authorized under thisPrivacy Policy unless prohibited by law.
4: Public Posts:
You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the Services (“Posts”). Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the
Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us. Your Posts shall have to comply with
the conditions relating to Posts as mentioned in the Terms. We shall retain an unconditional right to remove and delete any Post or such part of the Post that, in Our opinion, does not comply with the conditions in the Terms or where applicable law
requires us to remove such Post. We reserve the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied
or stored by other Users.
5: Your Consent, Rectification and Changes to Privacy Policy: Your acknowledgement:
All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity / genuineness
/ misrepresentation / fraud / negligence of the information disclosed shall lie on Us nor will We be in any way responsible to verify any information obtained from You.
Withdrawal of consent: You may choose to withdraw Your consent provided
hereunder at any point in time. You may do the same by visiting Home page -Settings Icon- Profile on the mobile application. In case You do not provide Your consent or later withdraw your consent, We request You not to access thePlatform, Content
or use the Services. We also reserve the right to not provideYou any Services and/or Content on the Platform and/or features of the Platform once You withdraw Your consent. In such a scenario, We will delete Your information (personal or otherwise)or
de-identify it so that it is anonymous and not attributable to You. In the event, We retain the Personal Information post withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under applicable laws. You should
be aware that some of the Personal Information that may have been shared on third-party websites may still continue to be available as we do not have control over these websites. Your Personal Information may also appear in online searches. Other
Personal Information that You have shared with others, or that other users have copied, may also remain visible. You should only share Personal Information with people that You trust because they will be able to save it or re-share it with others,
including when they sync the Personal Information to a device.
Rectification of Your information: You may review, correct, update and change the information that You have provided to Us, at any point by making changes on the mobile application Homepage -Settings Icon -Profile. Should You choose to update
Your Personal Information or modify it in a way that is not verifiable by Us, or leads to such information being incorrect, We will be unable to provide You with access to the Platform or the Services. We reserve the right to verify and authenticate
Your identity and Your Personal Information in order to ensure that We are able to offer You Services and/or make available the Platform. We can only keep Your Personal Information up-to-date and accurate to the extent You provide us with the necessary
information. It is Your responsibility to notify Us of any changes in Your Personal Information. Access to or correction, updating or deletion of Your Personal Information may be denied or limited by Us if it would violate another person’s rights
and/or is not otherwise permitted by applicable law
Changes to Our Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, and shall provide a notice to You of such changes. Any changes or updates will be effective immediately.
You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the “Last Updated” legend above. Your acceptance of the amended Privacy Policy by continuing to visit the Platform or using theServices,
shall signify Your consent to such changes and agreement to be legally bound by the same.
6: Grievance Officer:
We have appointed a grievance officer, under authorization, in accordance with the Information Technology Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances or complaints you may have regarding
the handling of Your Personal Information. You can contact the designated Grievance Officer for the purpose of this Privacy Policy, namely, Mukesh Kakkar, at mprlfoofs@gmail.com. For order related concerns, reach out to traffictreat@gmail.com
7. Foreground service because:
the platform enables users to place food orders and pick them up on the way using their real-time location. We use foreground location services to track their route and prepare the order accordingly. When a user
places an order, we start a foreground service with a visible notification. This service runs in the background and continuously tracks location so the nearest agent can prepare the food just in time. The service stops when the user collects the order.
Traffic Treat uses location services to track delivery partner positions in real-time and ensure timely order deliveries. The app runs a foreground service to continuously update location details during active deliveries.
8: Questions?
Please feel free to contact at this traffictreat@gmail.com regarding any questions on the Privacy Policy. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding Our use of Your
Personal Information. Except where required by law.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Traffic Treat delivers food on the way,
User can raise a cancellation request before the order status changes to packed.
The Company may cancel an order (in full or partially) for reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and
the Company will refund You for any payment already made.
Any refunds will be credited back into user's account in 7-10 working days